Support

Need a hand? Email us.

Yahoogle is supported over email. Send us the details — your sending domain, the audit grade or check you have questions about, and a screenshot if it helps — and we'll get back to you. There's no chatbot and no ticket maze.

General & technical support

Questions about audits, DNS fixes, the managed RFC 8058 unsubscribe endpoint, connecting Mailchimp or Brevo, billing, or your account.

[email protected]

Agency-plan customers receive priority support.

Privacy & data requests

GDPR data access, correction, or erasure requests, and any questions about how we handle your audit data.

[email protected]

We respond to data-rights requests within 30 days.

Before you write in

A few things that resolve most questions faster:

  • Audit results look wrong? DNS changes can take time to propagate. Re-run the audit after your registrar's TTL has elapsed — results reflect your DNS records at the moment of the scan.
  • Unsubscribes not processing? Confirm your ESP (Mailchimp or Brevo) connection is still active and that your campaign's List-Unsubscribe header points to your Yahoogle endpoint.
  • Complaint rate not showing? Complaint data is pulled from your connected ESP using the reporting:read scope. Reconnect the ESP if the data looks stale.
  • Looking for a specific Gmail/Yahoo rule? The FAQ covers what each of the five checks means and how grades are assigned.

For service status, billing, and account changes, you can also manage your subscription directly from the billing dashboard after you sign in.